Shipping and returns
We want every Lightning Bolt purchase to be easy and worry-free.
Below you'll find information on shipping, returns, exchanges, and damaged items.
Shipping
When will my order ship?
Orders are typically processed and shipped within 1–2 business days of being placed.
Please note that processing times may be longer during holidays, product launches, or promotional periods.
Once your order ships, you will receive a confirmation email with tracking information.
How much does shipping cost?
Shipping rates are calculated at checkout based on your selected shipping method and delivery destination.
From time to time, Lightning Bolt may offer complimentary shipping promotions. Any applicable offers will be reflected at checkout.
How long will it take for my order to arrive?
Delivery times vary based on your location and selected shipping method.
Estimated delivery timelines will be provided during checkout and in your shipping confirmation email.
Please note that transit times are estimates and may be affected by carrier delays, weather events, or other circumstances outside of our control.
Do you ship internationally?
At this time, Lightning Bolt ships to select countries and regions.
Available shipping destinations and rates will be displayed during checkout.
If your country is not available, please check back as we continue to expand our shipping capabilities.
How can I track my order?
Once your order ships, you will receive a shipping confirmation email containing tracking information.
If you have not received a tracking email or have questions about your shipment, please contact our Customer Care team for assistance.
Returns and Exchanges
What is your return policy?
We gladly accept returns of unworn, unwashed, and unused merchandise within 30 days of purchase.
Items must be returned in their original condition with tags attached and accompanied by proof of purchase.
Returns for refund are subject to a $6.99 return processing fee, which will be deducted from the refunded amount. Original shipping charges are non-refundable.
Exchanges are free and do not incur a return processing fee.
We only accept returns and exchanges for products purchased directly from lightningbolt.com.
To start a return, please visit our Returns Portal. You will need your order number and either the shipping ZIP code, email address, or phone number associated with your order. Once your request is submitted, you will receieve a prepaid return shipping lavel or carrier QR code for drop-off.
How do I start a return or exchange?
To begin a return or exchange, visit our Returns Portal.
You will need your order number and either the shipping ZIP code, email address, or phone number associated with your order.
Once your request is submitted, you will receive a prepaid return shipping label or carrier QR code for drop-off.
Returns for refund are subject to a $6.99 return processing fee, which will be deducted from your refund amount. Exchanges are free and do not incur a return fee.
If you choose an exchange, your replacement item will begin processing once your original item has been scanned by the carrier and is on its way back to us.
Which items are eligible for return?
Items must be:
- Unworn, unwashed, and unused
- In original condition with tags attached
- Returned within 30 days of purchase
- Accompanied by proof of purchase
Items received outside of the 30-day return window are not eligible for return or refund.
When will I receive my refund?
Refunds are processed within 5 business days of receiving your return at our warehouse.
Once processed, your financial institution may require an additional 3–7 business days to post the refund to your account.
Original shipping charges are non-refundable.
If applicable, the $6.99 return processing fee will be deducted from your refund amount.
Can I return an item purchased from another retailer?
We only accept returns and exchanges for products purchased directly from our website.
Items purchased from retailers, boutiques, department stores, or other third-party sellers must be returned to the original place of purchase and are subject to that retailer's policies.
What should I do if I receive a damaged or defective item?
If you receive a damaged, defective, or incorrect item, please contact our Customer Care team within 90 days of purchase.
To help us resolve the issue quickly, please include:
- Your order number
- Photos of the product
- A brief description of the issue
Proof of purchase is required.
Damaged or defective claims are only available for products purchased directly from our website.
